Accessibility Statement

1. Introduction

Elderly Care Match LLC ("Elderly Care Match," "we," "our," or "us") is committed to ensuring that everyone, regardless of ability, has equal access to information and functionality on our platform.

We strive to provide an accessible and inclusive digital experience for all users, including families seeking elderly care and individuals who may have disabilities or assist loved ones with disabilities.

Our accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and applicable U.S. accessibility laws and standards.

2. Accessibility Standards

Our website and platform are designed to align with the following standards:

·       WCAG 2.1 Level AA – International web accessibility guidelines

·       Section 508 of the Rehabilitation Act – U.S. federal accessibility requirements

·       Americans with Disabilities Act (ADA) Title III – Public accommodation requirements

·       ARIA (Accessible Rich Internet Applications) – Accessibility attributes for dynamic content

We continuously evaluate and improve our platform to better meet these standards.

3. Accessibility Features

3.1 Keyboard Navigation

·       All core functionality is accessible via keyboard (Tab, Enter, Space, Arrow keys)

·       Logical tab order throughout the platform

·       Visible focus indicators on interactive elements

·       Skip‑navigation links to bypass repetitive content

·       No keyboard traps

3.2 Screen Reader Compatibility

·       Semantic HTML structure

·       ARIA labels and descriptions for complex elements

·       Alternative text for informational images

·       Descriptive link text

·       Properly associated form labels

·       Live regions for dynamic updates (alerts and notifications)

Our platform is tested periodically with common screen readers, including JAWS, NVDA, VoiceOver, and TalkBack.

3.3 Visual Design

·       Minimum color contrast ratio of 4.5:1 for normal text and 3:1 for large text

·       Text resizing up to 200% without loss of functionality

·       Responsive layout for mobile and desktop devices

·       Information is not conveyed by color alone

·       Clear typography and spacing

3.4 Content Structure

·       Proper heading hierarchy (H1–H6)

·       Descriptive page titles

·       Consistent navigation

·       Clear error messages with guidance

·       Progress indicators for multi-step processes

3.5 Forms and Input

·       Clear labels for all fields

·       Required fields are marked visually and programmatically

·       Inline validation and descriptive errors

·       Input format guidance where applicable

·       Autocomplete support for common fields

·       Accessible touch targets (approximately 44×44 pixels)

3.6 Multimedia and Maps

·       Alternative text for images

·       Decorative images use empty alt attributes

·       Keyboard‑accessible image viewers

·       Map features supported by text-based alternatives for users who cannot access interactive maps

3.7 Session Management

·       Warning displayed before session expiration

·       Option to extend sessions when possible

·       Clear session‑status messaging

·       Preservation of entered data when feasible

Accessibility features are implemented alongside our privacy and data protection practices to ensure the secure handling of sensitive information.

4. Known Limitations

While we strive for continuous improvement, some limitations may exist:

·       Third-party content: Care facility listings and user-submitted materials may not always meet accessibility standards. We provide guidance to providers and may edit content where appropriate.

·       Interactive maps: Some map features may be limited for screen‑reader users; alternative text-based search options are available.

·       PDF documents: Certain signed documents may have limited accessibility; improvements are ongoing.

·       Legacy content: Older images may lack descriptive text; updates are encouraged.

We welcome feedback and actively work to resolve these issues.

5. Compatible Assistive Technologies

Our platform is designed to support commonly used assistive technologies, including:

Screen Readers

·       JAWS

·       NVDA

·       VoiceOver

·       TalkBack

·       Windows Narrator

Browsers

·       Chrome

·       Firefox

·       Safari

·       Microsoft Edge

Operating Systems

·       Windows 10 and later

·       macOS (recent versions)

·       iOS

·       Android

Other Technologies

·       Screen magnifiers

·       Speech recognition software

·       Switch access devices

·       Eye‑tracking systems

6. Accessibility Testing

We perform accessibility evaluations using:

·       Automated testing tools (such as Axe, WAVE, and Lighthouse)

·       Manual testing (keyboard navigation, screen readers, contrast checks)

·       User feedback from individuals with disabilities

·       Periodic third-party accessibility reviews

7. Ongoing Accessibility Efforts

Our accessibility program includes:

·       Regular audits and testing

·       Developer training in accessible design

·       Automated checks in development workflows

·       Incorporation of user feedback

·       Monitoring updates to WCAG and accessibility best practices

8. Feedback and Assistance

8.1 Report Accessibility Issues

If you encounter accessibility barriers, please contact us:

Accessibility Coordinator
Elderly Care Match LLC
Email: support@elderlycarematch.com
Phone: 206‑771‑2112
Hours: Monday–Friday, 8:00 AM–8:00 PM (PT)

8.2 What to Include

·       Page URL

·       Description of the issue

·       Assistive technology used

·       Browser and operating system

·       Screenshots or recordings (if available)

8.3 Response Time Goals

·       Initial response: within 2 business days

·       Critical issues: target resolution within 5 business days

·       Non-critical issues: target resolution within 30 days

·       Complex issues: temporary workaround provided when possible

8.4 Alternative Access

We can provide assistance through:

·       Phone-based support

·       Email alternatives for form submission

·       Accessible document formats

·       Direct assistance with searches and account tasks

9. Third‑Party Content and Services

9.1 Care Facility Listings

Care providers manage their own listings. We:

·       Provide accessibility guidance

·       Encourage descriptive image text

·       Offer assistance with accessible content creation

·       Reserve the right to edit content for accessibility compliance

9.2 Third‑Party Services

·       Mapbox: Text-based search alternatives available

·       Stripe: Uses its own accessible checkout interface

·       External websites: We are not responsible for third-party site accessibility

10. Legal Information

10.1 Compliance Framework

Our efforts align with:

·       Americans with Disabilities Act (ADA)

·       Section 508 of the Rehabilitation Act

·       WCAG 2.1 Level AA

10.2 Non-Contractual Statement

This Accessibility Policy is provided for informational purposes only and does not create contractual rights or obligations beyond those required by applicable law.

11. Governing Law

This Accessibility Policy is governed by the laws of the State of Washington.

12. Updates to This Policy

We review and update this statement periodically. Changes will be reflected by an updated “Last Updated” date.

13. Acknowledgment

We appreciate the feedback of our users and the disability community and remain committed to improving accessibility across our platform.

For information on cookies and tracking technologies, please see our Cookie Policy. For general data practices, please see our Privacy Policy.