Privacy Policy

Elderly Care Match LLC ("Elderly Care Match," "we," "our," or "us") operates a technology and referral platform that connects families seeking elderly care with care providers and independent placement agents.

We may collect and process personal and health-related information to facilitate care matching and referral coordination.

Elderly Care Match is not a healthcare provider, health plan, or healthcare clearinghouse and does not act as a Business Associate unless expressly agreed in a separate written Business Associate Agreement (BAA).

Elderly Care Match does not provide medical advice, clinical services, or healthcare decision-making and does not determine treatment or care plans.

This Privacy Policy explains how we collect, use, disclose, and protect personal and health information, and describes your rights.

1. Information We Collect

1.1 Protected Health Information (PHI)

When you submit an intake form or use our placement services, we may collect:

·       Full name, age range, phone number, and email address

·       Current living situation and address information

·       Daily activities assistance needs (eating, bathing, dressing, mobility)

·       Relevant health conditions and medication-related information (for placement matching)

·       Mobility equipment usage (cane, walker, wheelchair)

·       Safety concerns (falls, wandering, cognitive issues)

·       Dietary preferences and restrictions

·       Payment context (e.g., private pay or Medicaid status)

1.2 Account Information

·       Registration details (name, email, password)

·       User role (family member, care provider, independent agent, administrator)

·       Business information (for care providers and agents)

·       Professional credentials and license numbers

1.3 Payment Information

·       Billing address and selected payment method (processed securely by Stripe)

·       Subscription and transaction history

·       Invoice records

We do not store full credit card or bank account numbers on our systems.

1.4 Technical and Usage Information

·       IP address, browser type, device type

·       Approximate location (city/state/ZIP for matching purposes)

·       Cookies and similar tracking technologies

·       Platform usage statistics

·       Security and compliance audit logs

2. How We Use Your Information

2.1 Primary Uses

We use information to:

·       Match families with appropriate care facilities based on needs and location

·       Coordinate placement communications between families, facilities, and agents

·       Create and administer user accounts

·       Process subscriptions, placement-related fees, and agent commissions

·       Provide customer support

·       Maintain, secure, and improve the platform

·       Prevent fraud and abuse

·       Comply with legal obligations

2.2 Communications and Notifications

We may send service-related communications by email or SMS, including:

·       Placement updates and status changes

·       Account and security alerts

·       Billing and subscription notices

·       Important service announcements

SMS Consent

You will receive SMS messages only if you explicitly opt in through a checkbox or similar consent mechanism on our website or application.

If you opt in, SMS messages may include:

·       Care placement updates

·       Account notifications

·       Referral and placement assignment alerts

·       Payment notices

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact support@elderlycarematch.com.

SMS consent is not required to use our services.

2.3 Security and Compliance Operations

We use information to:

·       Monitor for unauthorized access and security incidents

·       Maintain security and access audit trails (up to 6 years where required)

·       Detect and investigate suspicious activity

·       Comply with applicable privacy, security, and data protection laws and industry standards, where applicable.

3. How We Protect Your Information

We implement administrative, technical, and physical safeguards designed to protect personal and health-related information using industry-standard security practices.

3.1 Encryption

·       TLS 1.2+ encryption for data in transit

·       AES‑256 encryption for PHI at rest

·       Encrypted document storage for uploaded and signed records

3.2 Access Controls

·       Role-based access control (RBAC)

·       Unique user authentication

·       Session timeouts and automatic logout

·       Multi-factor authentication for administrative access

3.3 Monitoring and Auditing

·       Logging of PHI access (where applicable)

·       Continuous monitoring and alerting

·       Incident response procedures

·       Breach notification workflows

3.4 Data Integrity and Backups

·       Tamper‑detection mechanisms

·       Secure encrypted backups

·       Disaster‑recovery systems

No system is completely secure, but we continuously improve our safeguards.

4. How We Share Your Information

4.1 For Care Placement Purposes

We may share relevant information with:

·       Care facilities you choose or are matched with

·       Independent placement agents assisting with your placement through our platform

Agents are compensated by Elderly Care Match and are contractually required to safeguard your information.

4.2 Business Associates and Service Providers

We use vetted providers under confidentiality and security obligations, including:

·       Cloud hosting providers (e.g., AWS)

·       Database and infrastructure providers

·       Stripe (payment processing)

We engage third-party service providers under contractual confidentiality, security, and data protection obligations.

4.3 Legal and Safety Requirements

We may disclose information when necessary to:

·       Comply with legal obligations or court orders

·       Respond to lawful government requests

·       Investigate fraud or security threats

·       Fulfill applicable data breach notification obligations under relevant laws.

·       Protect rights, safety, and property

4.4 No Sale of PHI

We do not sell your PHI or personal information.

5. Your Privacy Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal information, subject to applicable law.

Requests may be submitted to: support@elderlycarematch.com

6. Data Retention and Deletion

We retain information as required for operations and legal compliance:

·       PHI and audit logs: up to 6 years

·       Account data: duration of account + 6 years

·       Financial records: as required by law

After retention periods expire, data is securely deleted using industry-standard methods.

7. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

8. International Users

Our services are operated from the United States. By using the platform, you acknowledge and consent that your information may be processed and stored in the United States.

9. Cookies and Tracking

We may use cookies and similar technologies for functionality, analytics, and security. You can disable cookies in your browser, but some features may not work correctly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by:

·       Posting an updated version with a new “Last Updated” date

·       Email notification (if applicable)

·       Platform notices

Your continued use of the platform after the effective date constitutes acceptance of the updated policy.

11. Contact & Complaints

Elderly Care Match LLC
Email: support@elderlycarematch.com
Phone: 206‑771‑2112

If you have concerns about your data, please contact us at support@elderlycarematch.com.

12. Acknowledgment

By using Elderly Care Match, you acknowledge that you have read and understood this Privacy Policy.